Order support

Returns & Warranty

Review the current store policy and contact the team promptly if you need help with a part or order.

We aim to make returns and warranty enquiries as straightforward and fair as possible. Contact the team before returning an item so the correct process can be confirmed.

Eligibility for returns

When a return may be considered

The part is incorrect, faulty or damaged on arrival.
The part is returned in the same condition as supplied — not modified, fitted or dismantled.
The return request is made within 14 days of delivery or pickup.

How to request a return

Start with the order details

Contact us by email or phone.
Provide the order number, part description and reason for return.
Our team will confirm eligibility and provide return instructions.
Once received and inspected, a replacement, credit or refund may be issued depending on the situation.

info@thwreckers.com.au · (03) 9357 1435

Change of mind

Items in resaleable condition

Change-of-mind returns may be accepted at our discretion where an item remains in resaleable condition. A restocking fee of up to 20% may apply to cover inspection, handling and packaging costs. Shipping costs are non-refundable unless the return is due to our error.

Warranty claims

30-day standard warranty

Parts include a standard 30-day warranty unless otherwise stated. Engines, transmissions and electrical components may have specific warranty terms recorded on the invoice; please retain proof of purchase.

If a warranty claim is required, contact the team to discuss testing or replacement arrangements.

Non-returnable items

Please check before purchasing

Items that have been disassembled, modified or damaged after delivery
Electrical components that have been plugged in or installed
Special-order or custom items
Fluids, filters and consumables